Return & Refund Policy

Last Updated: July 2026

At Meglonex, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Include all original tags, accessories, and packaging.
• Be accompanied by proof of purchase (receipt or order confirmation).

To request a return, please contact us at support@meglonex.com.

If your return is approved, we'll provide instructions on how and where to send your package.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Address:
[Insert Your Return Address]

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@meglonex.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photos of the damaged or incorrect item (if applicable)

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Personal care or hygiene products
• Perishable goods
• Hazardous materials or flammable products
• Gift cards
• Clearance or final sale items

If you're unsure whether your item is eligible for a return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges.

If you'd like a different size, color, or product, simply return your eligible item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at support@meglonex.com.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

To qualify, the item must:

• Be unused and in its original condition.
• Be in its original packaging.
• Include all original tags.
• Be accompanied by proof of purchase.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Meglonex Support
Email: support@meglonex.com